Question 1

Where do the products come from?

Accepted Answer

All our products are homemade. We are located in Saint-Lyphard, France. These are traditional South African recipes prepared at home.

Question 2

Can I return a product?

Accepted Answer

For this request, you can contact us by email at smul2022@yahoo.com, and we will contact you as soon as possible to process your complaint.

Question 3

How long does it take to process my product?

Accepted Answer

As soon as we receive your order, we prepare and ship it as quickly as possible. With our delivery service it usually takes 5-7 days. It depends on the postal service.

Question 4

What types of South African products do you offer?

Accepted Answer

All our products are available on our website to order with price, ingredients and instructions. Any new products will be added on the website.

Question 5

Are your products truly homemade?

Accepted Answer

Yes, all our products are homemade, because you cannot find these products in France. Everything is based on traditional South African recipes, and we use fresh, local produce wherever possible. No preservatives are added to our products.

Question 6

What is the shelf life of your products?

Accepted Answer

All our products have a long shelf life, usually up to three months, but this is only an indication. It depends on how you store the products. All information is on the labels.

Question 7

How should we store our products?

Accepted Answer

All products have storage information on the label.

Question 8

Can you request custom or bulk orders for events?

Accepted Answer

Yes, any special requests can be emailed to smul2022@yahoo.com If you would like to send a package to someone else you can contact me and just provide me the address, we will create something special. Likewise, for events you can send an email for any request.

Question 9

Are our products suitable for gift giving?

Accepted Answer

Absolutely ! Our product is unique and different, something you don't find in France, it's a great idea as a gift.

Question 10

How can you contact our customer service?

Accepted Answer

You can contact us by email at smul2022@yahoo.com

Frequently asked questions